Blogs

Rapid technological advancement and rising global connectivity is reshaping the way the world is functioning. From higher productivity to improved customer satisfaction, technology has played a critical role in the growth of businesses across the world.

In the event of a disaster, businesses must make sure that their servers and data are safe. Many companies, however, wrongly assume that merely having data backups guarantees business continuity. Here are other top mistakes companies should avoid when preparing for the worst-case scenario.

Most tech companies, such as Microsoft, collect certain information about their users so they can provide better, more personalized experiences. However, these companies also often use the data they gather for advertising purposes. The good thing is that as a Microsoft user, you have a fair amount of control over your own privacy.

Lax bring your own device (BYOD) policies are a growing concern for businesses. If you're not managing your organization's BYOD policy properly, it can pose a host of security risks to your company. Below are some of the inherent security risks of BYOD.

Loss or theft of devices – Employees often bring their personal devices wherever they go.

Many businesses still rely heavily on landlines, which remain as one of the first points of contact businesses have with their customers. With the marriage of traditional telephony and digital connectivity comes a more affordable and reliable option: internet phones.

Microsoft Workplace Analytics is a powerful tool that gathers data from Office 365 applications such as Word, Excel, and Outlook, gleaning insights about your employees’ performance. This solution provides a better understanding of how every member of your team spends their time at work and helps improve both employee engagement and productivity.

As hurricanes are a common event in many areas of the United States, business owners must take steps to secure their data. In this blog, we provide steps that will help you quickly recover your data and get back to business following a hurricane.
Determine recovery hierarchy
Certain parts of your IT system are more mission-critical than others.

Microsoft Exchange is one of the most utilized email server services in the world. The service typically requires additional in-house infrastructure, but many businesses use a cost-saving workaround called hosted Exchange. Read on to learn more about it.

Losing or compromising data can be disastrous for your business. It can lead to reputational damage, costly lawsuits, and termination of contracts, among others. And because threats to data security are always present online, it's important to implement tough security measures that will keep your business data safe 24/7. Here are some tried-and-tested methods to safeguard your corporate data.

Artificial intelligence (AI) can significantly complement Voice over Internet Protocol (VoIP). Here’s how AI-enhanced VoIP can introduce remarkable efficiencies to your business communications.
Interactive voice response (IVR) systems with conversational AI
An IVR system is designed to automatically respond to customer queries with AI agents.