Intelligent Customer Engagement


Measure Effectiveness of Each Customer Engagement

A company must be able to record individual points of contact across the enterprise using a dynamic platform that provides a framework through which the best practices of each line of business can be modeled. All divisions and each department are delivered real-time information to each individual employee.

Introducing Intelligent Customer Engagement (ICE)

  • Make business decisions based on knowledge of customer, current situation and historical data
  • Monitor, Track, and store key application and interaction events at all customer touch points
  • Measure the effectiveness of business decisions through analysis of metrics from customer interaction information
  • Influence customer interactions with situational automations and guidance that empower every touch point to reinforce a positive customer experience
  • Maximize mutual value through increased purchases, referrals, price premiums, and reduced cost of service during daily e-business and traditional customer transactions
  • Increased revenue and improve customer and employee retention