Services

 

Managed IT and RMM Services (RMM)

For an easily budgeted, small, fixed monthly fee -- a mere fraction of the cost of hiring a technician -- we’ll take away the worry, frustration and considerable cost of managing your IT environment. Our managed IT services solution keeps watch over your systems 24/7, and we step in the moment we discover anything amiss. In most instances, you won’t know there was ever an issue. This proactive approach to IT maintenance keeps small problems from becoming big...and expensive!

Help Desk 24/7/365 (HD)

Located in the U.S. and staffed by knowledgeable and well-trained IT customer-care specialists, our IT Help Desk is ready and available to quickly address your needs. Whether it’s a device, a software issue, or a problem with your network, our team will stick with you until a solution is found. From the moment your call is answered, you’ll know you’ve got the right person on the line and that you’re our top priority. So go ahead. Put your frustrations on hold…and bring your technical problems to us!

Business Continuity and Disaster Recovery (BCDR)

In today’s always-on business landscape, maintaining an effective business continuity and disaster recovery (BCDR) strategy is becoming more important than ever before. Data is playing an increasingly critical role in decision-making processes, and the costs and risks associated with downtime are skyrocketing -- not to mention the damage your brand and reputation can suffer in the event of a disaster. ARCO’s business continuity solutions include features like continuous data protection, cloud-based replication and recovery, complete disaster recovery data centers, office space and more -- all for low fixed monthly price per protected server.

Colocation Facilities (COLO)

With multiple site facilities ARCO provides the highest quality colocation hosting services offered. In partnership with CSX Corporation, Inc. we have an excellent corporate reputation and a strong and financially stable future with a history of delivering value to our customers. We have presented professional managed datacenter services to customers for over 20 years. We provide private, secure colocation suites for each of our premier customers. Our services offer the reliability of facilities, equipment, and redundant systems along with a focus on customer service relations and the promotion of long term customer loyalty.

Unified Communication and Collaboration (UCC - Elevate)

Elevate is an easy-to-use cloud-based unified communications service that helps employees be more productive and collaborative with a full-featured phone system, combined with audio/video/content sharing, conferencing, and file sharing capabilities. Whether in the office or remote, Elevate seamlessly integrates all your communication tools – desktop phones, mobile phones, and computers – into one manageable solution oriented around your employees’ needs and workstyles.

Hosted and Hybrid Cloud Solutions (VM)

The ARCO Group’s certified staff of VMware engineers provide 24x7x365 management and support of the platform on your infrastructure at your location, or at our colocation facility. Or you can simply use our Virtualization Platform.

Cybersecurity and Compliance (SOC)

ARCO delivers a complete, end-to-end cyber security offering without having to build and maintain in-house operations. The solution combines powerful software with a suite of SOC services to deliver both foundational security and highly advanced protections for SMB customers — including endpoint management, SIEM, advanced threat intelligence and the capabilities and reporting required to ensure compliance in modern business environments.

Scalable Office Solutions (SOS)

Scalable Office Solutions (SOS) is our premiere support solution. ARCO will install our Management Suite of tools and services plus assist you with staying compliant. Once our solution is implemented onto your systems, ARCO will proactively monitor your servers, workstations and network infrastructure and respond to any issues that arise before they become business-critical. We also provide all the office tools, security suite and unified communication tools listed above. Everything you need to run your business or get your start-up moving quickly.

Intelligent Customer Engagement (ICE)

A company must be able to record individual points of contact across the enterprise using a dynamic platform that provides a framework through which the best practices of each line of business can be modeled. All divisions and each department are delivered real-time information to each individual employee. ICE allows you the opportunity to leverage this information and build robust solution for your business.