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ARCO Solution for Healthcare

Modern Medical Practices face constantly evolving technological and administrative challenges such as: increasing operational costs, competition for personnel, payment collections, and insurance payer care demands. Most concerning is the burden to protect organizational and patient data from cyber-criminals while keeping up with compliance demands.

“Cybersecurity vulnerabilities and intrusions pose risks for every hospital and its reputation. Hospitals can prepare and manage such risks by viewing cybersecurity not as a novel issue but rather by making it part of the hospital’s existing governance, risk management and business continuity framework.” – American Hospital Association

It is imperative for office staff to be aware and educated about the changing threat landscape while remaining focused on patient needs. Our services ensure you’re always ahead of new technology with lower, predictable operational costs. Most importantly, we’re here to help you best serve and protect your patients.

ARCO provides a comprehensive set of Technology and Cyber-Security Services tailored specifically for the medical industry including:

  • A custom Cyber Security Strategy ensures you are protected against the persistent, polymorphic threats in our cyber-world today.
    • Assessments
    • Policy Definition inclusive of HIPAA, PCI, EMR and best in class cyber-security practices and policies
    • Ongoing Compliance Audits
    • Risk and issue resolutions
    • Unified Threat Management Services including dedicated Certified Security Technicians monitor and defend your environments 24x7x365
  • Dedicated IT Services for all of your infrastructure, network, devices, general needs and ongoing support.
    • Daily, proactive activity to ensure your network and computers are supporting your business
    • Staffed and available, 24x7, technology support team for immediate problem resolution
    • Purchasing, installation, configuration, maintenance and consultative services.
  • Co-managed Technology Support for practices with an IT staff or IT lead to augment their expertise and help them provider greater service through our specialized expertise as well as to coordinate and oversee problem resolution on practice management and imaging technologies
  • Health Care Business Continuity Services protect and secure storage and recovery of your firm’s critical information, client records and all data within your environment.

ARCO Cloud PBX delivers essential voice services that comply with HIPAA requirements and provide high reliability and security, while helping to reduce telecom costs. Our voice solutions help to improve your responsiveness to patient calls, and staff productivity with a rich feature set that is easy to provision and manage.

Security controls that comply with HIPAA and HITECH Regulations

Reliability and support with a 99.999% uptime guarantee

Admin tools to streamline IT management and security

Significant savings compared to on-premises PBX

Healthcare organizations are under intense pressure to reduce infrastructure costs without compromising security or reliability. They need to provide state-of-the-art communications tools for staff and patients that maximize responsiveness and productivity. Our voice services include Cloud PBX, conferencing calling, internet faxing and toll-free numbers to answer these needs.

Cloud PBX is a complete business communications system and service. With over 40 features, Cloud PBX delivers enterprise-grade capabilities. This powerful cloud-based phone system uses your existing data connection and wiring. Best of all, onsite phone system hardware is not required.


HIPAA Support and Advanced Security

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HIPAA support for covered entities.

  • ARCO will execute a Business Associate Agreement with Covered Entities as required by HIPAA.
  • We are a trusted provider to thousands of healthcare clients.
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Security and privacy controls that comply with HIPAA requirements

  • Our policies, procedures, technologies and services (HIPAA AUP) have been audited by an independent party for compliance with HIPAA’s privacy and security requirements.
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Expert security team and systems for 24x7x365 security

  • SOC 2 compliance company-wide—includes auditing of product security, network security, infrastructure security and privacy protection.
  • Dedicated, full-time security staff certified in information security.
  • Covers relevant aspects of security, including log and event monitoring, incident response, managing intrusion prevention systems (both host and network), perimeter defense, service and architecture testing, and source code reviews.

Enterprise-Grade Reliability

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Reliability and support you can count on

  • With ARCO’s 99.999% uptime guarantee, you can access your cloud services when needed, staying connected and productive.
  • Cloud PBX is hosted in top-tier datacenters with high-availability hardware and network components as well as multiple tier 1 Internet providers
  • Receive 24/7 phone and chat support any time you need expert help.
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Business continuity to protect you from the unexpected

  • With ARCO’s 99.999% uptime guarantee, you can access your cloud services when needed, staying connected and productive.
  • Cloud PBX is hosted in top-tier datacenters with high-availability hardware and network components as well as multiple tier 1 Internet providers
  • Receive 24/7 phone and chat support any time you need expert help.

Improve Responsiveness and Staff Productivity

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Find Me/Follow Me

Rings an office phone and a mobile phone at the same time, helping to ensure that urgent calls are never missed.

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Dashboard and Reporting

Allows receptionists to see who is on the phone at any given time and then transfer callers to available staff. It also allows staff to see information about incoming callers.

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Softphone mobile app

Allows users to place calls from their mobile phones as if they were in the office.

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Automated Attendant

Answers calls and directs callers to the right person or department just like large enterprise phone solutions. Includes dial-by-name and dial-by-extension directories as well as the ability to direct calls to specific groups.

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Business-class features

Integrated voicemail, toll-free numbers, customized hold music, and location independent operation.


Reduced Cost and Administration

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Cost-saving features

Includes unlimited long distance, free 24/7 support and free phones for every line of service purchased, which can reduce telecom spend by over 50%.

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Easy web-based administration

Enables management of all aspects of the phone system from a web-based portal. Firms can view current and past invoices, make changes to phones, create voicemail groups, upload hold music, create paging groups, view call history and much more.